Terms and conditions

These terms and conditions govern the legal relationships between the purchasers of the services available on the Vinum Montis site and Sierre-Anniviers Marketing, hereinafter “SAM”, the entity responsible for Vinum Montis.

    1.  ITEMS

    a)   Prices and items 

    The e-shop prices are given in Swiss francs, net including VAT, and guaranteed. The photos are in no way binding.

    It is illegal in Switzerland to sell wine to anyone under the age of 16 and to sell spirits to anyone under the age of 18.

    b)  Availability

    We have no obligation to deliver if our own suppliers fail to deliver to us. Should a product be unavailable, we will inform you as soon as possible. 

    c)   Terms of payment 

    Payment methods: online payment by credit card, purchase on account.

    d)   Delivery and transport 

    Available items will be sent by post within a period of approximately 3 to 5 working days. Shipping costs are indicated on the final invoice and are valid for deliveries within Switzerland only.

    e)   Legal safeguards and returns policy

    Please check the condition of the merchandise delivered without delay to exclude any obvious material or manufacturing defects, or any transport damage. In accordance with the law, you are obliged to notify us of any defect or abnormality affecting the delivered merchandise, to allow us to remedy it. The faulty items must be returned to us intact in their original packaging, together with the delivery note, within a period of 3 days after receipt of your parcel. You must bear the shipping costs associated with the return.

    f)  Data protection

    All personal information shall be treated as confidential. The information required for processing your order will be electronically processed and may be communicated to associated companies for the purposes of processing your order.


    a)   Conclusion of contrat and services

    "SAM" acts in the name and on behalf of the service provider. The contract between the customer and "SAM" is concluded by the unconditional acceptance of the reservation. These conditions of reservation shall apply to all the participants in the offer. The services shall correspond to their description in the brochure or on the Internet, and to the confirmation. The number of persons specified in the contract must be respected in all cases. Should this not be the case, the contract may be terminated without compensation.

    b)   Costs and extras 

    The prices indicated in Swiss francs in the contract are fixed. Payment in Euros is possible; in this case, the exchange rate on the day of the reservation shall apply for the exchange. Sometimes, the extras mentioned are purely indicative and may therefore be subject to price variations.

    c)   Refund and cancellation 

    "SAM" will not refund any amount in the event of a cancellation.

    d)    Payment terms 

    The following payment terms apply:


    The service is payable at the latest 30 days before the start of your stay.

    Payment by credit card

    "SAM" accepts the following credit cards: Visa and Eurocard/Mastercard. The total cost of the reservation shall be paid to SAM in the days following the reservation.

    Bank details

    Banque Raiffeisen, CH-3960 Sierre, CH36 8059 8000 0072 6264 6

    Failure to pay

    In the event of non-payment within the period mentioned above, "SAM" reserves the right to withhold the services, terminate the contract and demand cancellation fees.